Timstock Trading House Pty Ltd, based in Cheltenham, is a major supplier to Bakers and Pastrycooks. Also serviced are butchers, restaurants, social clubs, church groups, cafes, and co-operatives. Timstock delivers it's products on it's own company owned fleet, plus one captive Contractor, and uses top of the range carriers for the occasional country delivery which is not directly done. Over two thousand lines are held, providing just about everything for the professional baker and pastrycook. The company has been in existence for two generations, originally being Bakers, and has evolved into it's current format from 1989. There is a wealth of technical and practical knowledge in the Company, with a total of 268 years of bakery industry experience shared amongst the 26 staff. This is an AVERAGE of 10 years per person. Timstock even has a Customer Support officer who, as a qualified baker, assists with any technical problems or questions the customers may have. Even with this wealth of history and experience, Timstock is completely updating and renewing itself in keeping with the more technological aspect of today's business world. Some of these major internal changes, include new procedures, upgraded computer facilities, staff training, the introduction of OH & S Policies, a Food Safety Plan (HACCP based), and the design and implementation of Quality Accreditation. Most of the changes that Timstock is introducing are very exciting, with a revamping of the warehouse already underway, and the design of a very clever website which will display the regular monthly specials, product lists, an on-line ordering system, contact points, and general information. New delivery runs and Area Manager's zones have been implemented, and customers now have a greater continuity of contact. During these changes, which should be completely finalised by about March of next year, every effort has, and is being made to minimise any inconvenience to customers, and to make the turnovers as "seamless" as possible. In relation to customer requirements, Timstock makes every effort to meet the needs, including the procurement of items which the Company does not usually stock. Staff turnover is minimal, so training and knowledge levels are up, and customers are encouraged to have a friendly, first name basis with all staff. Timstock has Vietnamese speaking staff to assist with communication and ordering for our Vietnamese Customers. The basis for these systems in the ongoing improvement to customer service, and a growth in the customer base. Timstock has always had a good customer service philosophy, and was awarded a "Highly Commended" certificate in 2000 Australian Achiever Awards. This is held with pride by the Company, and will be sought again in ensuing years. However, this is certainly NOT the end of their plan of Progressive Improvement, and they are targeting a significantly better set of systems for the new year. The eventual aim is to have a sold base of totally catered for and well-serviced customers, which will be maintained by a steady, well trained, and highly professional staff. So if you want any information or assistance give Timstock a call and they will be only too happy to help.